“Scheduled a cleaning of my dryer ducts yesterday. I was set up with an appointment the next day at 2 o’clock. Andy, the technician who came out called and said could come earlier if I was available. I was, so he came by at 11. Before I get into the actual service call: even the woman (Christine I believe) who scheduled my appointment over the phone was great. I asked if she could look up a service history on my condo and she did her best to rummage through her records to see what work has been done on my unit/building. I bought my condo a few months ago was told by the previous tenant that the dryer has always been slow, due to the poor duct system. Andy showed up on time, went up on the roof with me and proceeded to clean out YEARS of lint build up (I took a video of it, but can’t figure out a way to attach it to this review). Upon leaving, Andy requested that I call him on his cell phone after I ran my next load of laundry. He said he felt that, despite the poor duct system, my dryer should work with much higher efficiency. I just finished running a load of laundry. The last load (before the cleaning) took 3 hours to dry, this load took an hour and forty minutes… and there were towels. I could not have been more pleased with the professionalism, punctuality, thoroughness, honesty, and overall quality of my experience. This is the only company I’ll use to do my duct cleaning.”
